Help & FAQs
Welcome to the Atlier Help Center. Here you’ll find answers to the most common questions about shopping with us.
🛒 Orders
Q: How do I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout.
Q: Can I change or cancel my order?
A: Orders can only be changed or canceled within 12 hours of purchase. Please email us at atliershop@gmail.com as soon as possible.
🚚 Shipping & Delivery
Q: How long does delivery take?
A: Standard delivery usually takes 5–10 business days, while international orders may take 7–15 business days.
Q: How can I track my order?
A: Once shipped, you’ll receive a tracking number by email to follow your package.
💳 Payments
Q: What payment methods do you accept?
A: We accept secure online payments via credit/debit cards and other safe methods offered at checkout.
🔄 Returns & Refunds
Q: What is your return policy?
A: You can return items within 14 days of delivery if they are unused and in original condition. Please check our [Returns & Refunds Policy] for details.
Q: How long does it take to get a refund?
A: Approved refunds are processed within 5–7 business days to your original payment method.
📩 Need More Help?
If your question isn’t listed here, feel free to reach out:
📧 Email: atliershop@gmail.com
We’re always happy to help! 💙